Refund Policy

Returns and Refunds Policy

Thank you for shopping at Redhead Business Group.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Services

Once payment has been made, in most cases a refund will not be issued, but this will be reviewed on a case by case basis.

Subscription Services

Some services do provide a 30 day guarantee and a full refund will be provided as stated on the sales page for the product or service.  If the 30 day guarantee is NOT outlined on the page then refer to the policy for the applicable product or service above.  All 30 day guarantees apply to the first months payment or if a request is made within the first 30 days of a subscription for any annual payments.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: renee@reneeshupe.com

Summary:

We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.

What do both parties agree to?

You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us the assets and information we tell you we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.

Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that we’ll maintain the confidentiality of everything you give us.